Shop Policies

Privacy & Data Protection

Your privacy is important. This shop complies with the EU General Data Protection Regulation (GDPR). Personal data (such as your name, address, and email) is collected only to process and deliver your order, provide customer support, and comply with legal obligations.

We never sell or share your information with third parties for marketing purposes.

You have the right to request, correct, or delete your personal data at any time by contacting us.

Orders & Fulfillment

Orders are typically fulfilled from within the EU to avoid customs or VAT charges. If an item ships from outside the EU, buyers may be responsible for import VAT or handling fees.

Shipping & Delivery

Processing times vary; estimated delivery dates will be provided at checkout. Delays due to postal services or customs are outside our control.

Returns & Exchanges

If your order arrives damaged or incorrect, please contact us within 14 days of delivery with your order details and photographs. Refunds or replacements will be arranged where applicable.

Custom or personalised orders are non-refundable unless faulty.

Contact

For questions about your order, data protection, or these policies, please email: hello@sarahandrewsstudio.com